Our Return Policy in short Return Policy

Please contact Olive Tree Body Care before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. If dissatisfied, the customer must contact Olive Tree Body Care and give information relevant and the reason for complaint.


Return Conditions

Returned items need to be 75% intact and returned in their original packaging. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Olive Tree Body Care suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Olive Tree Body Care will make a refund of eligible returns. 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Olive Tree Body Care is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Olive Tree Body Care reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: olivetreebodycare@gmail.com